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We are a family owned and operated business. Over the years we have built up a reputation of fair dealing, honesty and professionalism. We are very proud to be recognized by our customers as a site they can trust.
This is Dan Osborne, the webmaster of DaveOsborne.com.
I can't think of any activity in this world, no matter how beneficial, that hasn't been used by criminals to hurt people or take advantage of their trust. People have had their trust betrayed so often that we need to be careful with whom we deal or associate. Fortunately for our civilizations and planet the number of good willed people far outweigh the bad, otherwise we wouldn't be able to form any civilization at all.
If you have not already had dealings with us, then it is understandable that you be cautious. The following declarations are our assurance to you. They apply to any web page on DaveOsborne.com.
Dave Osborne: email dave or use our webform
Dan Osborne: email webmaster
Fax number: 250 743 5609
Any information you give to DaveOsborne.com on any of our web pages or in any email message to us (basically anything you communicate to us) will be respected by us as your own personal information, no matter how trivial. We will not use this information in any way other than how it is plainly to be used (for example, your credit card info is not even seen by a living person. It just goes directly to the credit card company and its only use is as you intended—to make one specific purchase).
We do not sell any mailing lists, we do not rent them, we do not make the slightest bit of money from any information you give us. Nor will we ever sell, rent or make money from your personal information.
We do not SPAM (send unsolicited commercial email, "junk mail") nor do we link our site to anyone who does. If you want to help stamp out SPAM on the Internet, please look into CAUCE. Together we can make a difference.
Please notice that this statement is not written by a lawyer with all sorts of "ifs" or "buts" trying to cloud things or make loopholes.
These are extra windows containing web pages that just pop up on some sites. These windows generally contain advertising.
We don't like them ourselves, so we don't use them on our site.
A cookie is a little file made by your browser that is kept on your computer. It is created in order to save some data that otherwise is lost when you go from one web page to another. (more about cookies)
Our only use of cookies is to securely save your login entries on your own computer so you don't have to login each time you visit our site and to make your browser's back button work correctly in a very particular circumstance. (technical details)
You can view the contents of your shopping cart at any time by clicking on "Shopping Cart" on any of our web pages that has something you might like to purchase. You can also see your shopping cart by clicking on "Our Store" at the left side of DaveOsborne.com or on "store" at the bottom of every one of our pages.
You can add to your shopping cart or delete things you decide not to buy. You might have items in your shopping cart that you don't want to purchase right away but don't want to delete from your cart either. Just enter a zero quantity for those items before clicking on the "Buy now" button. Not to worry, if you decide to change your order at the cashier, just use your browser's "Back" button to come back to your shopping cart.
We guarantee that you will be happy with what you purchase from DaveOsborne.com or you receive a full refund within 30 days.
On the other side is how much we should be held liable. If someone reads our directions on how to build a table and cuts their finger off with a power saw, should we be held liable for this? Most people say "no", but there are some unscrupulous few who try to pervert the legal system to their own selfish desires. So, we want to make it clear that our directions are to be followed using all the expected, normal precautions to prevent personal injury. These include, but are certainly not limited to, those actions taken by professionals as prescribed by OSHA and Workers' Compensation laws.
We test our products before we describe how to make them, but if you discover some instance where the design can or should be improved for the safety of others, then please tell us right away so we can make these recommendations available to everyone.
We use two very secure payment processing methods: direct payment from our own site and PayPal. Our own site's credit card payment processing system is extremely secure. We accept Visa and MasterCard. You enter your data on a web page that is fully certified by Comodo, who trusts our security so much that they insure you for your purchases from our site of up to $10,000! It would take a military supercomputer many years to break the encryption we use to protect the transmission of your credit card info. And, we don't save any of your info on our site. It is simply encrypted and transmitted to your credit card company where it is decrypted. Your credit card company then just sends us a response saying whether they approved the payment or not and some reference numbers for your own records, which we pass on to you.
If you already have a PayPal account, you can pay for your products and services from our site with that. PayPal is used by over 100 million people to pay other individuals on the big auction sites, such as eBay. As a matter of fact, PayPal is now owned by eBay. When you first use PayPal you'll need to register with them. This can seem like extra trouble, but it's only necessary to do it one time. After that you can use your PayPal account for all sorts of things, including transferring money to or receiving money from someone who doesn't have a web site!
If you prefer to pay by cheque, we accept those also. For more info on paying by cheque click here.
When you subscribe you are given full access to the site for the entire period that you pay for. If you decide to cancel before that period ends you still have access to the entire site until that period ends. Let's say you register on the three month subscription payment plan on June 12. Your membership is good until September 12. If you decide to cancel your subscription the same day or the next week or the next month or two, you still have full access to the site until September 12.
We hope that you do not cancel so you can continue making use of our evergrowing site. If you don't cancel your subscription, your payment will automatically be taken out of your PayPal account or off your credit card at the end of the subscription period you selected so your access to the site will be uninterrupted. Also, if you do not cancel, the fee you are paying will never be raised, although we do raise our fees for new subscribers as our site grows.
If you decide to cancel simply go to Cancel Subscription. Whenever you decide to come back for more info (after your present time period is over) you still have the same login that you created and can simply renew your subscription without having to think of another username and password. Unfortunately, if you cancel and then rejoin, the fee you pay will be the current rate for new subscribers.
If you are paying through PayPal, full directions of how to cancel are given right here.
We are trying to build a useful site for you. We welcome any and all suggestions, criticisms or questions. You can e-mail us anytime.
Dan Osborne, Webmaster of DaveOsborne.com